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How to Determine What Your Customer Really Needs

  • By Emily Triplett Lentz
  • Duration 5mins
  • Difficulty Beginner
  • Average rating: 0 Number of reviews: 0
  • (0)
  • Categories: Customer Relations Customer Service
Your customer-let's call her Francine-adores your product, but she wishes it had one extra feature-we'll call it Feature X-that would make her life easier and save her boatloads of time. You don't have Feature X. You're not planning on building Feature X. Come to think of it, Francine is the only person who's ever asked for Feature X.