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4 Steps From Customer Anger To Customer Loyalty: The Expert Customer Service Recovery Method

  • By Micah Solomon
  • Duration 10mins
  • Difficulty Intermediate
  • Average rating: 0 Number of reviews: 0
  • Categories: Complaint Resolution Customer Service
Breakdowns in customer service are unavoidable. An ice storm forces you to miss a customer's shipping deadline. A waiter drops a tray in a customer's lap. [I confess to this one personally, back in my brief and colorful career as a waiter.] A computer ...